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FAQs

Frequently Asked Questions (FAQ)

General Questions

What types of products do you offer?

We offer a wide range of products, including:

  • Uniforms and work wear (for various industries such as healthcare, hospitality, construction, etc.)
  • Linens, bed sheets, and pillows for both residential and commercial use
  • Apparel, including casual wear, corporate attire, and custom clothing
  • Raw materials for manufacturing textiles
Do you provide customization options for uniforms and apparel?
Yes, we offer customization options for uniforms, work wear, and apparel. This includes embroidery, screen printing, and other design options to personalize your garments with logos, names, or specific patterns.
Can I order products in bulk?
Yes, we accept bulk orders for both standard and customized products. Bulk orders may qualify for special pricing or discounts. Please contact us for more details and a customized quote.

Orders and Shipping

How do I place an order?
You can place an order directly through our website or by contacting our sales team via email or phone. For bulk or custom orders, it’s best to reach out to our team to discuss your specific needs.
What are your payment terms?
Our standard payment terms are 50% upfront and 50% upon delivery. We accept various payment methods, including Credit Cards, Bank Transfers, and PayPal. For bulk or corporate orders, other payment terms may be negotiated.
Do you offer international shipping?
Yes, we ship internationally. Shipping costs and times will vary depending on the destination country. Please note that the customer is responsible for any customs duties or taxes associated with international orders.
How long will it take to receive my order?
Delivery times depend on the product and quantity ordered. For standard products, delivery typically takes 10 business days. For custom or bulk orders, production and shipping times may vary. We will provide you with an estimated delivery date upon confirming your order.
Can I track my order?
Yes, once your order has shipped, we will send you a tracking number so you can monitor its progress. If you don’t receive tracking information, please contact us, and we will assist you.

Product Information and Quality

Are your products made from sustainable or eco-friendly materials?
We offer a range of eco-friendly products, including sustainable fabrics and organic materials. If sustainability is important to you, please inquire about our green options, and we can provide more details on products made from recycled or eco-conscious materials.
What are your quality control standards?
All our products undergo rigorous quality checks during manufacturing to ensure they meet high standards. We check for fabric durability, stitching strength, and overall finish making sure they are ready for use. For custom orders, we will provide samples for approval before full production begins.
Are your linens and apparel available in different sizes?
Yes, our products are available in a wide range of sizes. For apparel and uniforms, we offer standard sizing, and we also provide options for custom sizing upon request.

Returns, Exchanges, and Warranty

What is your return policy?
We accept returns on defective products within 24 hours of receipt. The product must be unused and in its original packaging. For non-defective products, returns may be subject to a restocking fee and must be returned in new, unused condition.
Can I exchange products?
Yes, exchanges are allowed for defective products or if you ordered the wrong size or color. Please contact our customer service team to initiate the exchange process shipment charges maybe applicable for wrong size or color
Do you offer a warranty on your products?
Yes, we offer a warranty on most of our products. Our warranty covers defects in material. It does not cover damage due to misuse, washing issues, or wear and tear.

Manufacturing and Custom Orders

Can I order custom uniforms or apparel for my business?
Yes, we specialize in custom uniforms and apparel for businesses across various industries. You can provide us with your design specifications, logos, and any other preferences, and we will work with you to create the perfect uniforms for your company.
What is the process for placing a custom order?
To place a custom order, simply contact our sales team with your design ideas and product requirements. We will work with you to create a sample for approval. Once approved, we proceed with full production. Custom orders may take additional time for manufacturing and delivery.
Do you provide samples before bulk production?

Yes, we provide samples for custom orders, especially for apparel and work wear. This allows you to check the design, fabric quality, and fit before committing to a full order.

Import, Export, and Compliance

Do you handle international shipping and customs?
Yes, we manage the shipping process for international orders. However, customers are responsible for paying any customs duties, taxes, or import fees required by their local authorities.
Are your products compliant with industry standards and regulations?
Yes, our products comply with the relevant safety, quality, and environmental standards in the countries where they are sold. For example, our work wear products meet safety standards for various industries.
Can I purchase raw materials for manufacturing from you?
Yes, we sell raw materials including fabrics and other textiles. Please contact us for details on material types, quantities, and pricing.

Sustainability and Ethical Practices

Are your products ethically sourced?
We are committed to sourcing materials from ethical suppliers who meet fair labor standards. Our manufacturing partners adhere to strict guidelines to ensure safe working conditions and fair wages for all workers.
Do you offer any products made from recycled or upcycled materials?
Yes, we offer a selection of products made from recycled and upcycled materials. If you’re looking for more sustainable options, please inquire, and we’ll be happy to provide details on these products.

Contact and Support

Can I request a product catalog or a quote for bulk orders?
Yes, we can provide a product catalog and a detailed quote for bulk orders or custom orders. Please reach out to our sales team with your requirements, and we will send the necessary information.
How can I get in touch with customer support?

If you have any questions or need assistance, you can contact our customer support team at: